Overview

Lucid’s vehicle management platform is an internal web application used by dozens of teams for vehicle health monitoring, fleet optimization, and lifecycle support. I joined as a UX/UI engineering intern and transitioned to a full-time design engineering role, working across design and development with React and TypeScript throughout.

Understanding the tool

Early on, I recognized that the team lacked visibility into how people were actually using the tool. I integrated a web analytics platform and worked with my team to run surveys and interviews with internal users. The data surfaced several things: features were difficult to discover, workflows were unclear even to experienced users, and a significant share of traffic was coming from mobile devices despite the application not being optimized for smaller screens. These findings shaped the direction of the work that followed.

Changelog

My first major project was designing and building a changelog feature. Users were regularly requesting functionality that already existed, and new capabilities were going unnoticed after release. I designed a toast notification that appears on the homepage whenever new updates are posted. It stays visible until the user either views the changelog or dismisses it, noticeable enough to draw attention without interrupting their workflow. After shipping, the analytics showed users were clicking through to the changelog consistently, and the volume of requests for already-existing features dropped.

Visual overhaul

The larger project was a full visual overhaul of the application. Lucid had formed business partnerships that would bring external teams onto the platform, and the existing interface didn’t reflect the level of care the product deserved. Working from Lucid’s design system, I reskinned the entire application across 30+ pages, aligning it with the company’s public-facing brand. As part of this effort, I also reworked the mobile experience based on the usage patterns the analytics had revealed, ensuring the tool worked well at the screen sizes people were actually using.

Ongoing research

Alongside the visual work, I had begun a deeper UX research effort, wireframing structural improvements to the application’s information architecture based on the pain points surfaced through user interviews. That work was paused when higher-priority issues came up, but the research continues to inform how the team thinks about the tool’s evolution.